Frequently Asked Questions

We offer professional résumé writing, cover letter writing, LinkedIn profile optimisation, and selection criteria / APS-ready writing for government jobs and public service jobs. Each service is tailored to your industry, experience level, and career goals.

Yes. Human writers do selection criteria / APS-ready responses for government jobs and public service jobs — federal APS, state and council. STAR examples, your voice. The free AI ATS score does not write your criteria. Start on the Selection Criteria page or add it from pricing.

Yes, we have 18+ years of experience writing resumes for professionals across all industries including healthcare, IT, finance, education, engineering, hospitality, and more. We work with entry-level candidates, mid-career professionals, senior executives, and career changers.

Our service stands out with 18+ years of industry experience, a 5.0 on Google, and personalised one-on-one consultations. Named outcomes are in the case studies. Experienced writers lead every project—messaging is shaped for your background and goals, not generic fill-in-the-blank packs or unattended automation. We work with you through revisions until you're happy with your documents.

We offer three packages: Basic Package at $165 (résumé + cover letter + LinkedIn at Basic tier), Standard Package at $255 (résumé + cover letter + LinkedIn at Standard tier), and Premium Package at $385 (résumé + cover letter + LinkedIn at Premium tier with express turnaround). Individual services are also available at each tier — Basic from $45, Standard from $65, Premium from $85. We work with you through revisions until you're happy.

Yes, our Standard and Premium packages offer significant savings compared to purchasing services individually. We also occasionally run promotional offers—contact us to inquire about current discounts for students, veterans, or bulk orders for outplacement services.

We accept all major credit cards (Visa, Mastercard, American Express), PayPal. Payment is required upfront to begin work on your resume. All transactions are secure and encrypted.

We stand behind our work through our revision process. Refund requests are assessed at the sole discretion of the owner and are considered only in exceptional circumstances—typically before your first draft has been delivered and while work has not substantially progressed. If you wish to request a refund prior to receiving your first draft, please contact us promptly with a clear written explanation of your concerns, along with any supporting information that helps us understand why you are unable to proceed. Once drafting has commenced or your first draft has been issued, fees are generally non-refundable; we will instead work with you through reasonable revisions until you are satisfied with your documents.

Our 5-step process begins with a free assessment where we review your current resume. After you choose a package and make payment, we conduct a detailed consultation to understand your goals. Our expert writers then create your custom resume, which we deliver for your review. We then work with you to refine your documents based on your feedback.

Standard turnaround time is 3-5 business days from the completion of your consultation. If you need your resume sooner, we offer expedited service with 24-48 hour delivery for an additional fee. Rush orders are subject to writer availability.

Yes, absolutely! Every client receives a one-on-one consultation with their assigned writer. This can be conducted via phone, video call, or email questionnaire based on your preference. The consultation typically takes 30-45 minutes and helps us understand your career history, achievements, and goals.

After we complete your first draft, we email it to you for review. This gives you the opportunity to provide all your feedback and requested changes at once. We then refine your documents based on your input. We work with you through revisions until you're happy with the final result.

After receiving your first draft, you can request reasonable revisions—such as rewording sections, adjusting formatting, adding or removing content, or changing the emphasis on certain achievements. We typically complete revisions within 2-3 business days. While we accommodate reasonable revision requests, this doesn't include complete rewrites for different roles or industries after the initial consultation. Our goal is to ensure you feel confident submitting your resume and that it accurately represents your professional brand.

We'll need your current resume (if you have one), a job description or target role you're applying for, your LinkedIn profile URL (if applicable), and details about your career goals. During the consultation, we'll discuss your work history, key achievements, skills, and what makes you stand out.

No. We do not guarantee interviews or a job. Hiring decisions depend on many factors beyond the resume. We write professionally written, ATS-optimised documents tailored to your target role, and we work through revisions until you are happy with the documents.

Yes. Modern ATS tools parse professional PDFs well, including layout and considered use of colour and graphics. We pair keyword-rich, tailored content with presentation that works for both software and human reviewers—always as text-based files (not scanned images). We also keep critical contact details in the document body, use clear section headings, and deliver Word and PDF so you can apply with confidence.

Absolutely! Career change resumes are one of our specialties. We know how to highlight transferable skills, reframe your experience for a new industry, and position you as a strong candidate despite lacking direct experience. We'll emphasise relevant achievements and skills that align with your target role.

Yes, while we're based in Australia and specialise in Australian resume formats, we work with clients worldwide. We're familiar with international resume standards including US, UK, Canadian, and European formats. Let us know your target country during consultation.

Yes, we take your privacy seriously. All personal information and career documents are kept strictly confidential and secure. We never share your information with third parties. Your documents are stored securely and deleted upon request after service completion.

Your satisfaction is our priority. We work with you through revisions until you're happy with your documents. After receiving your first draft, you can provide all your feedback at once, and we'll refine everything accordingly. We stand behind the quality of our work and are committed to delivering documents you're proud to submit.