Question 1

What is your turnaround time?

Accepted Answer

Our standard turnaround is 2-3 business days for most packages. We also offer a 1-day express service for urgent needs (available with Premium package). Rush orders may incur additional fees. Once we receive your completed questionnaire and payment, we'll confirm your delivery date.

Question 2

How many revisions do I get?

Accepted Answer

We work with you through revisions until you're happy. Your package includes revisions. Most clients are happy after 1-2 rounds of feedback. We want you to feel confident submitting your resume, so we'll refine it until you're satisfied.

Question 3

What is ATS optimisation and why does it matter?

Accepted Answer

ATS (Applicant Tracking System) is software used by 98% of Fortune 500 companies and many Australian employers to scan and filter resumes before a human sees them. Our ATS-optimised resumes use proper formatting, relevant keywords, and clean structure to ensure your application passes these systems and reaches hiring managers. Without ATS optimisation, your resume may be automatically rejected regardless of your qualifications.

Question 4

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, Mastercard, American Express), PayPal. Payment is required upfront before we begin work. All transactions are secure and processed through encrypted payment gateways.

Question 5

Do you offer refunds?

Accepted Answer

We stand behind our work through our revision process. Refund requests are assessed at the sole discretion of the owner and are considered only in exceptional circumstances—typically before your first draft has been delivered and while work has not substantially progressed. If you wish to request a refund prior to receiving your first draft, please contact us promptly with a clear written explanation of your concerns, along with any supporting information that helps us understand why you are unable to proceed. Once drafting has commenced or your first draft has been issued, fees are generally non-refundable; we will instead work with you through reasonable revisions until you are satisfied with your documents.

Question 6

Do you write resumes for all industries and career levels?

Accepted Answer

Yes! We have 18+ years of experience writing resumes for professionals across all industries—from entry-level graduates to C-suite executives. Whether you're in healthcare, IT, mining, government, education, or any other sector, we tailor your resume to your specific industry standards and career goals.

Question 7

What information do you need from me?

Accepted Answer

After you place your order, we'll send you a comprehensive questionnaire covering your work history, education, skills, achievements, and career goals. The more detail you provide, the better we can showcase your strengths. We'll also ask for your current resume (if you have one) and any job descriptions you're targeting. The questionnaire typically takes 30-45 minutes to complete.

Question 8

Can you help me if I'm changing careers?

Accepted Answer

Absolutely! Career transitions require special attention to transferable skills and reframing your experience. We're experts at highlighting how your background applies to your new field, even if your previous roles seem unrelated. We'll emphasise relevant skills, achievements, and qualifications that align with your target industry.

Question 9

Will my resume be written by AI or a real person?

Accepted Answer

Every resume is led and finalised by our experienced professional writers—real humans with deep expertise in recruitment and career development. We use professional tools behind the scenes to support research, consistency, and ATS-aware checks, but your writer directs the strategy, content, and storytelling so the documents reflect your real experience and read authentically as yours.

Question 10

Do you guarantee I'll get a job?

Accepted Answer

No. We do not guarantee interviews or a job. Hiring depends on many factors beyond the resume. We write professionally written, ATS-optimised documents, and we work through revisions until you are happy.

Question 11

What file formats will I receive?

Accepted Answer

You'll receive your resume in both Microsoft Word (.docx) and PDF formats. The Word version allows you to make minor updates yourself in the future, while the PDF is perfect for submitting applications. Both formats are ATS-compatible and professionally formatted.

Question 12

Do you offer LinkedIn profile writing?

Accepted Answer

Yes! Our Premium package includes professional LinkedIn profile writing and optimization. We'll craft a compelling headline, summary, and experience descriptions that align with your resume and attract recruiters. LinkedIn optimization is also available as a standalone service.

Question 13

Can you write selection criteria for government jobs and public service jobs?

Accepted Answer

Yes. Human writers do selection criteria / APS-ready responses for government jobs and public service jobs — federal APS, state and council. STAR examples, your voice. It is a human service, not the free AI ATS score. Start on the Selection Criteria page or add it from pricing.

Question 14

What if I need updates to my resume in the future?

Accepted Answer

We offer discounted rates for returning clients who need updates. Since we'll already have your information on file, updates are typically faster and more affordable. Many of our clients have been with us for 5+ years, updating their resumes as they progress in their careers.

Question 15

How confidential is my information?

Accepted Answer

Your privacy is our top priority. All information you provide is kept strictly confidential and never shared with third parties. We use secure systems to store your data and comply with Australian privacy laws. Your resume and personal details are protected at all times.

Question 16

What makes you different from other resume writing services?

Accepted Answer

We combine 18+ years of experience with personalised service and a deep understanding of Australian recruitment practices. We're not a template mill or a faceless, fully automated service—experienced writers lead every project, shaping strategy and messaging for your background and the Australian market, with careful oversight from start to finish. Published Google reviews are a 5.0, with no review count until it is verified. Named outcomes are in the case studies. We also offer unlimited revisions and work with you until you're completely satisfied—not just until we deliver a first draft.

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Public Servant Promoted to Executive Level in Australian Government

IT Professional Lands Cloud Architecture Role at Telstra

Banking Professional Transitions to Commonwealth Bank Leadership

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